ZZ’s Fun Rentals



Cancellation Policy

Base Cancellation Policy Applies to ALL orders:   All customers are required to pay a deposit (based on the order total) to hold a party date. All deposits are NON-REFUNDABLE.  Deposit will be held for future customer use as a “rain check” as long as the cancellation is made prior to any penalty stage. Rain check is non-transferable and must be used within 6 months from the date of cancellation. Any amounts paid over and above the required deposit are non-refundable as well. Cancellation of reserved items will not result in a refund.
Any remaining amount paid will be held for (3) months as a “Rain Check or Store Credit” to be applied toward a future reservation; it is otherwise forfeited, NO EXCEPTIONS.  Convenience Fees are non-refundable and will not be redeemable as a future credit.   Insurance Certificate fees are non-refundable and will not be redeemable as a future credit.  Any Travel/Delivery fees are non-refundable- however; they will apply as future credit for 6 months.  A credit for travel/delivery fees WILL NOT apply to any order that is cancelled on the day of delivery.
In cases where the customer books equipment that requires FULL payment within 1-2 weeks of the event date, the normal required deposit is overridden, making the total order amount due at booking and 100% FINAL, non-refundable.
To reschedule or cancel your reservation for any reason, we require you give us advance notice well before your event day. If the customer cannot get a hold of the company, or has called after business hours, it is still the customer’s responsibility to leave a message in the company’s messaging system about cancelling their reservation AND sending an email to fpr.orlando@gmail.com regarding the cancellation. We require all cancellations to be submitted in writing and must include the Order#, Name the Order is under and Date of the event.  Customer may also opt to reply to us from the receipt which was sent when the order was first placed- (We prefer this method)
Cancellation Policy for None Inflatable Rental Items to also include Fun Food Machines, Carnival/Party Games, Table Linens, Wedding & Event Items, Party Equipment & Supplies, Tables, Chairs, Tents, etc.: 
To reschedule, cancel an event, or reduce quantities,  customer must do so at least 30 days from the event date.  Less than 30 days but more than 2 weeks out, the item(s) will be subject to a 30% restock fee.  Once at or within 2 weeks of the event date, the rental total is 100% non-refundable.